Once you place your order, you’ll receive an order confirmation email from us. That email means your order is received and confirmed.

You can also check “My Account / Order Status” at the top of our site.

Didn’t get your confirmation email? No worries—give us a call at 01-801-0227 or email admin@henworld.ie, and we’ll check and confirm your order for you.

If you notice an address mistake, please contact us as soon as possible at admin@henworld.ie or call 01-801-0227.

If the order hasn’t shipped yet we’ll try to update it; but once dispatched we cannot guarantee changes.

Non-Personalised Items

• Ship next business day, or
• Ship same day if you order before 12pm
• Example: Order Monday @ 10am → Ships Monday evening → Delivered Tuesday

Personalised Items

• Ship in 3–5 working days with standard DPD shipping
• Example: Order Monday @ 10am → Ships Friday → Delivered Monday

Express Shipping for Personalised Items

• Ship next business day, or
• Ship same day if you order before 11am
• Perfect if you're in a rush—just select Express Shipping at checkout
• Example: Order Monday @ 10am → Ships Monday evening → Delivered Tuesday

At the moment, we just ship across Ireland and Northern Ireland. (If you need another destination, just ask—we’ll see how best to help.)

Yes — if your order is placed before 11am, personalised items can ship next business day when you select DPD Express Shipping at checkout.

Please also add a note to your order to let us know you need it next day. This helps us prioritise your order and make sure it’s dispatched on time. For larger personalised orders, it’s especially important to include this note so we can plan production accordingly.

With standard DPD shipping, personalised items usually ship within 3–5 working days.